Refund policy

Last updated: October 30, 2026

Returns

We offer replacements or refunds for items that arrive damaged, defective, or incorrect. Please contact us within 30 days after the affected item is delivered. We do not offer change-of-mind returns or exchanges for a size or color selected incorrectly when ordering.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it. If an item is defective or damaged, or you received the wrong item, contact us within 30 days of that item's delivery with your order number, a description of the issue, and clear photos of the item and packaging. Please report visible shipping damage within 48 hours whenever possible; this request does not shorten the 30-day reporting window. Contact us before sending anything back so we can provide instructions.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

We do not offer routine size, color, or change-of-mind exchanges. For damaged, defective, or incorrect items, contact us to arrange a replacement or refund.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, we will issue your refund to your original payment method within 5 business days of approval. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at vm@reflectmemory.com or use the contact details in our contact information policy.

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